Disclaimer & Terms of Service

Welcome to Ajaxtools.com a website owned and operated by Ajax Tool Works, Inc. 

Disclaimer:

The information provided on our website, Ajaxtools.com, is for general informational purposes only. While we attempt to ensure accuracy, we make no warranties nor representations about the completeness, reliability, or suitability of the information provided.   Your use of our website and products are at your own risk. We are not liable for any damages arising from your use of our website or products.   Any and all information and transactions exchanged or processed through this web site are at your own risk.  We make no warranty of any kind, express or implied with respect to availability, accuracy, completeness, or timelines of services.  In addition, we make no warranty that this web site is secure or error free. 

 

Acceptance of Terms: 

By accessing or purchasing from our website, you agree to be bound by these Terms of Service.  PLEASE READ THESE TERMS CAREFULLY.  If you do not agree, please do not use our website. 

Orders and Payments:

  • All orders are subject to product availability.
  • Prices are listed in United States of America currency and are subject to change without notice.
  • All Payments must be made through one of our accepted payment methods.

Shipping and Returns:

  • Shipping times and costs are estimates only and may vary for each order.
  • All items are shipped FOB Franklin Park, Illinois, USA 60131
  • Returned Goods:
    • All requests for returned goods must be made in writing to our Customer Service Department
    • Return Requests must include:
      • Ajax Part Number;
      • The quantity involved;
      • The original purchase order;
      • The date the purchase order was placed; and
      • The Ajax issued Return Material Authorization (“RMA”) number.
    • No returns will be allowed without the RMA number.
    • There is a 15% restocking fee unless pre-approval for the return is issued by our Customer Service Department.
  • Shortage or Damage:
    • Must be promptly reported to our Customer Service Department.
    • Risk of loss shifts to our customer upon our tendering of goods to the transportation company.
    • You should never accept any shipment that is in bad condition until the agent specifically notes the bad condition on the shipping paperwork.

Intellectual Property:

All content on our website including text, images, and logos, is the sole property of Ajax Tool Works, Inc. and may not be used without our prior written consent. 

User Control:

You, as a user of our website, agree not to engage in any activities that:

  • Violate any laws or regulations;
  • Infringe on the rights of others;
  • Interfere with the security or operation of this website; or
  • Distribute Spam, malware, or other harmful materials.

Refund and Cancellation:

  • You may request a refund as to an order by contacting our Customer Service Department.
  • Your entitlement to a Refund is within the sole discretion of our Customer Service Department.
  • To be eligible for a refund, your order must be cancelled in writing and received by our Customer Service Department before the order is processed.   
  • You are responsible for payment of freight charges and transportation arrangements associated with any request for refund or cancellation of an order. 

Dissatisfaction:

  • Any and all concerns as to our products or services should first be addressed with our Customer Service Department. 

Force Majeure:

  • We  are not liable for any failure to fulfill our obligations due to causes beyond our control, including but not limited to natural disasters, inclement weather, pandemics, governmental restrictions, or cyber-attacks.

Modifications of Terms: 

  • We reserve the right to update or change these terms at any time.  Your continued use of our website constitutes your acceptance of the updated or changed terms.

User-Generated Content:

  • If you submit reviews, comments, or other content:
    • We reserve the right to moderate or remove what we, in our sole discretion, determine to be inappropriate content.
    • You grant us a non-exclusive license to use, reproduce, and display such content.

Lifetime Product Warranty:

We warrant our products for the lifetime of the products against defects in materials and workmanship. Products which wear will gradually be consumed or wear out over the course of the product’s useful life.  A product’s useful life will vary depending on the frequency and intensity of use.  We do not warrant that our products will not wear out.  Additionally, we do not warrant products that have been misused, used for an improper application, abused, ground, filed, welded, or modified in any way.  We will repair or replace, free of charge, any defective products due to material or workmanship, or issue a credit for the sale price of the product at our sole discretion.  EXCEPT FOR THE WARRANTY SET FORTH HEREIN, WE MAKE NO WARRANTY WHATSOEVER WITH RESPECT TO OUR PRODUCTS, INCLUDING ANY (a) WARRANTY OF MERCHANTABILITY; (b) WARRANTY OF FITNESS FOR A PARTICULAR PURPOSE; OR (c)  WARRANTY AGAINST INFRINGEMENT OF INTELLECTUAL PROPERTY RIGHTS OF A THIRD PARTY; WHETHER EXPRESS OR  IMPLIED BY LAW, COURSE OF DEALING, COURSE OF PERFORMANCE, USAGE OF  TRADE OR OTHERWISE. THE REMEDIES SET FORTH IN THIS SECTION SHALL BE THE BUYER'S SOLE AND EXCLUSIVE REMEDY.

Limitation of Liability:

IN NO EVENT SHALL WE BE LIABLE TO A BUYER OR ANY  THIRD PARTY FOR ANY LOSS OF USE, REVENUE OR PROFIT, OR FOR ANY CONSEQUENTIAL, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR  PUNITIVE DAMAGES WHETHER ARISING OUT OF BREACH OF CONTRACT, TORT (INCLUDING  NEGLIGENCE) OR OTHERWISE, REGARDLESS OF WHETHER SUCH DAMAGES WERE FORESEEABLE AND WHETHER OR NOT WE MIGHT HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.   IN NO EVENT SHALL OUR AGGREGATE LIABILITY, WHETHER ARISING OUT OF OR RELATED TO BREACH OF CONTRACT, TORT (INCLUDING NEGLIGENCE) OR OTHERWISE, EXCEED THE TOTAL OF THE AMOUNTS PAID TO US FOR THE PRODUCTS SOLD PURSUANT TO ANY APPLICABLE SALES ORDER ACKNOWLEDGEMENT.

Warnings:

  • Our chisels and punches should never be struck against a surface that is harder than the tool itself;  i.e., “bearings” and “Bearing Races” have a much higher hardness than the optimum hardness of the working end of our chisels and punches.  There are specific, correct and safe procedures for the removal of these types of items.  Please follow Certified Mechanic’s resources for the correct applications of products, or, if in doubt,  contact our Customer Service Department for assistance.
  • Never use an Extension (cheater bar) on any type of Pry Bar.  Pry Bars are designed to flex, indicating that the maximum load has been met.  If a Pry Bar starts to bend, stop using the bar immediately and use a larger Pry Bar that can safely meet the needed requirements.
  • Keep Tools in proper working condition. Discard any striking or stuck tool if the face and/or edges show excessive ware, dents, chips, mushrooming or improper redressing.  Mushroomed heads may chip and cause injury. Never redress chisels without the proper redressing instructions.
  • Each tool we supply is designed for a specific job and should be used for that job only.  Hammer bits should never be used for prying and should never be used unless they are in an air or electric hammer. 
  • We are not responsible for injury or damage caused by tools that are improperly used or that have been abused or badly worn.  Eye protection, through the use of safety goggles or hood, MUST be worn for any job involving the use of tools, particularly when using air hammers.  Follow all personal protection equipment guidelines. 

Our Customer Service Department may be reached at:

Ajax Tool Works, Inc.
Attn: Customer Service Department
10801 Franklin Ave.
Franklin Park, IL 60131
[email protected]
800-323-9129

 

 

 

Our Company

 

Distributors

Ajax Tool Works Design

10801 Franklin Ave.
Franklin Park, IL 60131
Toll-free: 800-323-9129